Support
TylerBooks Studio support
Include these details
- TylerBooks version and Android or ChromeOS version.
- Device manufacturer and model.
- What you were doing, what happened, and the exact message shown.
- Whether this is a new purchase, pending purchase, restore, renewal, or canceled subscription.
- A screenshot with private manuscript text and personal information removed.
Never send a password, Google Play purchase token, private key, complete manuscript, or government identification by ordinary email.
Restore Google Play access
- Confirm the device uses the Google account that purchased TylerBooks.
- Open TylerBooks while connected to the internet.
- Select Restore purchase on the access screen.
- If Google Play shows a pending payment, complete or resolve it in Play before restoring again.
A purchase must be active and verifiable before TylerBooks opens production access. An eligible paid Google Play introductory period provides the same production feature set while active, including unwatermarked export. There is no free production trial. The no-purchase evaluation remains watermarked and export-limited.
Subscriptions and refunds
Google Play processes Play edition subscriptions. Manage renewal or cancellation in Google Play. Refund availability is determined by the applicable Google Play policy and law. Gopsco support can investigate TylerBooks access after Play reports a completed purchase.
Backup and recovery
No backup system can eliminate every risk of corruption, loss, provider outage, forgotten credentials, device failure, or user error. Do not clear app storage or uninstall TylerBooks while a needed project exists only inside the app. Support cannot recover a manuscript that never left the device and has been erased.
- Create an encrypted TylerBooks library backup and keep its passphrase separately.
- Keep at least one current independent copy on another device or storage provider.
- Use Verify backup file after creation and after moving the file.
- Test recovery before deleting an older copy or performing a major device or app change.
- Inspect the restored library, visual assets, history, and rights records before relying on it.
Product feedback
Tell us what blocked your work, what took too many steps, or what behaved differently from the result you expected. A useful report includes the TylerBooks version, device model, exact message, steps to reproduce, and a redacted screenshot. Product feedback does not transfer ownership of your manuscript or imported creative content.
Privacy, accessibility, and security
Use the official support address for privacy rights, accessibility barriers, or suspected security issues. Put Privacy, Accessibility, or Security at the start of the subject line so the request can be routed correctly.
Developer information
Gopsco Inc.
Product lead: Vinita Duniphin
Support: tylersys.support@gopsco.com